Distribution choices

Distribution choices overview

We believe it's important to help healthcare providers maximize the efficiency of their supply chain and control costs. In fact, one of the most frequent requests we hear from our customers is about how they can have more control of their supply chain options. That's why we're flexible in how we distribute our products and provide a variety of innovative surgical solutions, which we call Distribution Choice.

Depending on your particular need, you may consider ordering direct from us or through an authorized network distributor. Each distribution method offers its own specific benefits and only you can determine which one will work best for your hospital.

Direct Channel

If you choose to work with us directly you can expect immediate access to all Ethicon and participating affiliated companies’ surgical products, with the most accurate and up-to-date pricing. There is one common ordering process for all Ethicon and participating affiliated companies’ surgical products, with no additional markup and a standard service delivery in 3 business days. Purchasing from us directly means outstanding fill rate (above 98%), 24/7 online access to your account information, and flexibility in combining your products on one purchase order. And our customer support is available to you online, as well as by email or phone.

Distributor Channel

You may prefer to purchase our surgery products from one of our medical device distributor partners. While distribution services offered vary, they may include certain features such as order consolidation and on-site inventory management. Other factors such as frequency of shipments, payment and collections, and the availability of partial product units may be a consideration for you in deciding to work with a particular distributor. In the end, it’s up to you.

All direct purchase orders are made to Johnson & Johnson Health Care Systems Inc. To learn more about the various direct ordering methods, please see the following options:

JOHNSON & JOHNSON GATEWAY® Commerce www.jnjgateway.com or 1-866-JNJ-GATE (565-4283)

Electronic Data Interchange (EDI)
EDI Helpline: 1-800-262-2888

Or, to place a non-electronic (manual) order, contact Johnson & Johnson Health Care Systems Inc. at 1-800-255-2500 between 8:30am – 9:00pm (Eastern Standard Time) or fax us at 1-732-562-2212.

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