Welcome to the FAQs

Got questions? We're here to help! Simply type in a keyword related to a question you have about our products or services into the search box below, and our FAQs will deliver.
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Featured Questions

Question
How can I get in contact with my Ethicon Sales Representative?
Answer

To contact your local Ethicon Sales Representative, please use our Find a Rep feature.

You may also contact our Customer Support Center at 1-877-ETHICON (384-4266) for immediate assistance.

Question
How do I apply for a position at Ethicon?
Answer

Thank you for your inquiry regarding career opportunities with Ethicon.

The Johnson & Johnson Family of Companies are interested in recruiting talented individuals into their companies. To view and/or apply for open positions at Ethicon, or an affiliated company, please go to the careers page website at http://www.jnj.com/careers.

Question
Where can I find product information such as product codes and product descriptions?
Answer

Please visit the “Products” section of this site in the menu at the top of this web page to locate the product you’re looking for. 

If you can’t find what you’re looking for on this site, feel free to contact our Customer Support Center at 1-877-ETHICON (384-4266) or through our Contact Us feature.

Question
How can I order Ethicon products?
Answer

Please visit our Order Products page here: http://www.ethicon.com/healthcare-professionals/information/order-products to view different options on how to place an order.

You may also visit www.jnjgateway.com to access product and ordering information.

Question
How can I get a copy of a package insert/IFU?
Answer

Please contact our Customer Support Center at 1-877-ETHICON (384-4266) or through our Contact Us feature to request a copy of the package insert/IFU you would like more information about.

Question
I would like information about the MRI safety of Ethicon products.
Answer
Question
How can I get CPT codes for a specific procedure using Ethicon products?
Answer

Please visit the “Reimbursement” section of this site here: http://www.ethicon.com/healthcare-professionals/information/reimbursement.

Question
How can I receive contributions/donations or sponsorships from Ethicon?
Answer

Please visit the “Funding Requests” section of this site here: http://www.ethicon.com/healthcare-professionals/support/funding-requests.

Question
I am a medical student, how can I obtain an Ethicon Knot Tying Kit?
Answer

Please note that all requests for sutures training materials must be processed by clicking on the link below. If you are a student or an educator with another type of request, question, or comment, please contact the Customer Support Center at 1-877-ETHICON (384-4266), option 6 or through our Contact Us feature. If you are a Veterinary student, please contact Novartis Customer Service at 800-332-2761 with your request.

https://www.ethiconliterature.net/ethicon/jsp/mfcontactus.jsp

Question
How do I get permission to use Ethicon owned images/printed materials, etc. in a presentation?
Answer

Please contact our Customer Support Center at 1-877-ETHICON (384-4266) or through our Contact Us feature and they will forward your request to an internal associate. Our associate will then follow up with you directly.

 
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