Unequalled support for you and your patients
Availability is the hallmark of Ethicon Customer Support. Every day of the year, around the clock, a dedicated team of RNs and Biomed Engineers is ready to answer your questions and connect you to rich resources. Our experienced medical professionals understand your unique challenges and make it easy for you to get the information you need. From technical and product assistance to MRI and allergy information and more—just contact us.
"When customers call us from the middle of a procedure, they know that the person on the other end of line completely understands the urgency of the question. They know they are talking to someone with experience and knowledge."
Elizabeth Seebohm, RN, MSN Manager, Customer Support Center
Frequently asked questions
Do Ethicon products contain latex?
- View the details regarding Latex components in Ethicon products, the manufacturing processes and packaging here. You may also contact our Customer Support Center at 1-877-ETHICON (384-4266), option 6.
How can I get in contact with my Ethicon Sales Representative?
- Use our Request Rep Follow-up feature to contact your local Ethicon Sales Representative. You may also contact our Customer Support Center at 1-877-ETHICON (384-4266) for immediate assistance.
How do I get permission to use Ethicon-owned images/printed materials, etc. in a presentation?
- Contact our Customer Support Center at 1-877-ETHICON (384-4266). Your request will be forwarded to an internal associate who will follow up with you.
How can I receive contributions/donations or sponsorships from Ethicon?
- Visit the “Contributions/Donations” section of this site: https://www.ethicon.com/na/education-support/charitable-contributions-production-donations.
How can I get CPT codes for a specific procedure using Ethicon products?
- Visit the “Reimbursement” section of this site here: https://www.ethicon.com/na/education-support/reimbursement.
Where can I find product information such as product codes and product descriptions?
- Search the “Products” section in the menu at the top of this page to locate the product you’re looking for. If you can’t find what you’re looking for, contact our Customer Support Center at 1-877-ETHICON (384-4266).
How can I get a copy of a package insert/IFU?
- Request a copy of a package insert/IFU by contacting our Customer Support Center at 1-877-ETHICON (384-4266).
How can I order Ethicon products?
- Order electronically (online) at https://us.jjcustomerconnect.com or 1-866-JNJ-GATE (565-4283). Or place a non-electronic (manual) order by contacting Johnson & Johnson Health Care Systems Inc. at 1-800-255-2500, 8:30am – 9:00pm (Eastern Standard Time), or by faxing 1-732-562-2212.
How do I apply for a position at Ethicon?
- Thanks for your interest! To view and/or apply for open positions at Ethicon, or an affiliated company, go to the careers page website at http://www.careers.jnj.com/
Where can I find more information about the MRI safety of Ethicon products?
- See the MRI Fact Sheets below. For additional information, contact our Customer Support Center at 1-877-ETHICON (384-4266).